Returns & Exchanges
At Raw Denim, customer satisfaction is our priority. If you receive a product with a size issue, color mismatch, or a manufacturing defect, we are happy to assist you with an exchange or return request under the following conditions.
7-Day Return & Exchange Window
Customers may request a return or exchange within 7 days of receiving their order.
Eligible Reasons for Return or Exchange
Returns and exchanges will only be accepted in the following cases:
Wrong size received
Wrong color received
Damaged product
Torn or defective product upon delivery
Unboxing Video Requirement
To claim a return or exchange, customers must record a complete unboxing video from the moment the package is opened.
Requests submitted without a clear and uninterrupted unboxing video will not be eligible for return or exchange.
Product Condition Requirements
To qualify for a return or exchange:
The product must be unused, unworn, and unwashed.
All original tags, labels, and packaging must be intact.
The product must be returned in its original condition.
If the product tag or label has been removed, the return or exchange request will be automatically rejected.
Non-Eligible Cases
Returns and exchanges will not be accepted in the following situations:
Change of mind after purchase
Customer no longer likes the product
Product has been used, washed, or altered
Tags or labels have been removed
Request is submitted after 7 days of delivery
No unboxing video is provided
Exchange Process
Once your request is reviewed and approved, our support team will guide you through the exchange process. The replacement item will be dispatched after verification of the returned product.
Refund Policy
Refunds are only applicable in cases where a replacement product is unavailable. Approved refunds will be processed through the original payment method or an alternative method agreed upon by Raw Denim.
Contact Us
For any return or exchange requests, please contact our customer support team within 7 days of receiving your order and provide your order number along with the required unboxing video.
Raw Denim reserves the right to refuse any return or exchange request that does not comply with the terms outlined in this policy.
Open Parcel Policy
At Raw Denim, we believe in complete transparency and customer satisfaction.
Customers are encouraged to inspect their order at the time of delivery through our Open Parcel Policy. You may open the parcel in the presence of the delivery rider to verify the product’s size, color, and overall condition before accepting the order.
If you receive a damaged, torn, incorrect size, or incorrect color product, please record a clear unboxing video and contact our customer support team immediately.
Please note that the Open Parcel Policy is provided for product verification only and does not override the terms of our Return & Exchange Policy. All return and exchange requests remain subject to the conditions outlined in this policy.